• Quality Manager

    Job Locations US-NY-Baldwinsville
    Job ID
    Quality / Continuous Improvement / Lean
  • Overview

    Founded in 2008 and Headquartered in Philadelphia, PA, PaperWorks Industries, Inc. is a leading North American integrated full-service packaging provider.  With nine facilities and more than 1,500 employees across North America, encompassing everything from CRB manufacturing to top-quality carton-making, we are committed to providing environmentally responsible, high-quality, specialty solutions that drive performance and deliver growth for our customers.  


    What does PaperWorks stand for? Consistency. The values we project outward are the same as the ones we prize inside the Company - Teamwork, Quality, the Environment and Employee Safety.


    The Quality Manager is responsible for strategic, tactical and operational quality planning; promoting and maintaining quality achievement and performance improvement throughout the organization;   and liaison with customers and vendors.

    • Formulate, document and maintain quality control standards and on-going quality objectives.
    • Ensure a high level of internal and external customer service.
    • Investigate customer issues and complaints relating to quality and verify complete follow through of corrective actions
    • Assure incoming quality of vendor-supplied parts through pre-award surveys, vendor surveillance and other means.
    • Work with site leadership to ensure production processes and quality procedures maximize reliability and minimize costs.
    • Apply total quality management tools and approaches to analytical and reporting processes.
    • Assure customer specifications and inspection records are properly maintained.
    • Oversee internal audits and external audit preparation and address non-conformities
    • Ensure organizational systems and training is in place.
    • Operate within policies & procedures, and maintain compliance with corporate and regulatory requirements; including compliance with Occupational Health and Safety procedures and SafeStart practices
    • Monitor and manage the Quality Management System. Facilitate changes to QMS as needed for process improvement
    • Control and operate monitoring and measuring devices needed for testing and calibration records.
    • Initiate problem and complaint resolution data through root cause analysis, corrective and preventive actions.


    • Bachelor’s Degree in Engineering, a related technical field, or equivalent.  Minimum 7-10 years' related experience required, at least 3 in a supervisory/management capacity. 
    • Experience with developing/documenting procedures.
    • Experience utilizing Quality Engineering methods and Lean Manufacturing techniques
    • Experience with GIFS, SQF, or other related audit programs.
    • Quality orientation, high attention to detail and superior organizational skills
    • Ability to read and interpret information furnished in written, oral, diagram, or schedule form.
    • Ability to solve practical problems and deal with a variety of variables and implement solutions to correct. 
    • Excellent verbal and written communication skills with strong interpersonal, teambuilding and leadership skills.
    • Ability to write reports, business correspondence and procedure manuals.
    • Proficient user of Microsoft Office Applications.


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