The Manager, Supply Chain is responsible for managing the Customer Service, Planning, Scheduling, Shipping and Receiving and Warehouse teams.
RESPONSIBILITIES & DUTIES:
Leads Customer Service team in resolving customer issues in a timely manner and managing customer relationship to agreed-upon terms. Heavily involved in customer relations, including escalated problem resolution
Oversees manufacturing planning and scheduling functions to ensure on-time delivery of customer requirements with optimal utilization of production equipment and personnel. Implements advanced planning tools where appropriate.
Supports inventory control process and oversees development and implementation of process and procedural changes and/or corrective actions to addresses barriers to accuracy.
Provides operational metrics to management.
Monitors and manages resource utilization to ensure maximum efficiencies. Continuously monitors the performance and activities of direct reports through the use of KPIs.
Responsible for operating within policies & procedures, and maintaining compliance with corporate and regulatory requirements; including compliance with Occupational Health and Safety procedures.
Responsible for effectively managing direct reports, including training, coaching, and disciplining on safety, quality, and productivity performance measures.
Responsible for communicating job expectations, monitoring, appraising performance and recommending compensation.
Manages financial activities including monitoring expenditures, identifying variances, and implementing corrective actions as required.
Bachelor’s degree in management, transportation and logistics management business administration or a related field of study from an accredited institution and 5-7 years supervisory experience in high volume multi-shift / multi-site operation or equivalent combination of education and experience.
Ability to read and interpret information, furnished in written, oral, diagram, or schedule form.
Excellent verbal and written communication skills with strong interpersonal, teambuilding and leadership skills.
Ability to solve practical problems and deal with a variety of variables and implement solutions to correct.
Must be detail oriented, organized and energetic.
Mastery of Microsoft Office Applications (Word, Excel and Outlook) is a must. Intermediate Excel user required
MRP/ERP system experience and knowledge is a must. AVP (Epicore) MRP system experience and knowledge highly preferred.
Ability to write reports, business correspondence and procedure manuals.
Customers: On Time Delivery, Planning-based cost reductions