• Supply Chain Manager

    Job Locations US-NC-Whitsett
    Job ID
    Customer Service & Support
  • Overview

    The Manager, Supply Chain is responsible for managing the Customer Service, Planning, Scheduling, Shipping and Receiving and Warehouse teams.





    • Leads Customer Service team in resolving customer issues in a timely manner and managing customer relationship to agreed-upon terms.  Heavily involved in customer relations, including escalated problem resolution
    • Oversees manufacturing planning and scheduling functions to ensure on-time delivery of customer requirements with optimal utilization of production equipment and personnel. Implements advanced planning tools where appropriate.
    • Supports inventory control process and oversees development and implementation of process and procedural changes and/or corrective actions to addresses barriers to accuracy.
    • Provides operational metrics to management.
    • Monitors and manages resource utilization to ensure maximum efficiencies.  Continuously monitors the performance and activities of direct reports through the use of KPIs. 
    • Responsible for operating within policies & procedures, and maintaining compliance with corporate and regulatory requirements; including compliance with Occupational Health and Safety procedures.
    • Responsible for effectively managing direct reports, including training, coaching, and disciplining on safety, quality, and productivity performance measures.
    • Responsible for communicating job expectations, monitoring, appraising performance and recommending compensation.
    • Manages financial activities including monitoring expenditures, identifying variances, and implementing corrective actions as required.




    • Bachelor’s degree in management, transportation and logistics management business administration or a related field of study from an accredited institution and 5-7 years supervisory experience in high volume multi-shift / multi-site operation or equivalent combination of education and experience.
    • Ability to read and interpret information, furnished in written, oral, diagram, or schedule form.
    • Excellent verbal and written communication skills with strong interpersonal, teambuilding and leadership skills.
    • Ability to solve practical problems and deal with a variety of variables and implement solutions to correct.
    • Must be detail oriented, organized and energetic.
    • Mastery of Microsoft Office Applications (Word, Excel and Outlook) is a must. Intermediate Excel user required
    • MRP/ERP system experience and knowledge is a must. AVP (Epicore) MRP system experience and knowledge highly preferred.
    • Ability to write reports, business correspondence and procedure manuals.



    • Financial/EBITDA/Cash Flow:
    • Customers: On Time Delivery, Planning-based cost reductions
    • Employee Effectiveness: Success Factors quarterly execution
    • Safety and Health: Incidents and SafeStart implementation



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